Privacy Policy

1. Introduction

4milelabs ltd., a Colorado corporation ("4milelabs," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through 4miles.ai (the "Site") and in connection with our consulting and advisory services (the "Services"), how we use it, and the choices you have — including specific disclosures about our use of artificial intelligence. For purposes of EU and UK data protection law, 4milelabs ltd. is the controller of the personal data described in this policy.

This policy does not cover our software products, such as LumaLayer and Hello. Each product has its own privacy policy.

2. Information We Collect

• (a) Contact information you submit through our contact form, such as name, email, organization, and message.
• (b) Mobile phone numbers, if you choose to provide one and opt in to text messages.
• (c) Technical data collected automatically, such as IP address, browser type, device information, and pages viewed (see Section 6).
• (d) CAPTCHA data processed by hCaptcha to prevent spam and abuse, subject to hCaptcha's privacy policy.
• (e) Engagement data, if you become a client, including information shared during a project. Handling of engagement data is also governed by the applicable statement of work or services agreement.

The Site is not designed to collect protected health information ("PHI"). Please do not submit PHI through our contact form. Any PHI we handle in the course of an engagement is processed only under a Business Associate Agreement.

3. How We Use Information

• (a) To respond to your inquiries and provide our Services;
• (b) To operate, secure, and improve the Site;
• (c) To prevent fraud, spam, and abuse; and
• (d) To comply with legal obligations.

4. SMS Communications

If you provide your mobile number and opt in, you agree to receive transactional text messages from 4milelabs about your inquiry or engagement, such as scheduling, support communications, invoice notifications, and payment reminders. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop all messages, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

5. AI and Automated Processing

We build with artificial intelligence and may process information using AI systems. Here is how that works:

• (a) Third-party AI providers. We may use AI services from providers such as OpenAI, Google, and Anthropic. Inputs sent to these providers are subject to their respective privacy policies and data-processing terms.
• (b) No model training on your data. We do not use information you submit through our contact form, or share during client engagements, to train foundation models. Where the option is available, we configure our third-party AI providers to disable training on your inputs and outputs.
• (c) Data minimization. We avoid sending personal data to AI systems unless necessary, and we encourage clients to do the same.
• (d) Human oversight. We do not use AI to make decisions that produce legal or similarly significant effects about you without meaningful human review.
• (e) Output accuracy. AI outputs may be inaccurate or incomplete and should not be relied on as professional advice without human verification.

6. Cookies and Similar Technologies

The Site uses cookies and similar technologies that are necessary for the Site to function, along with tools that help us understand how the Site is used. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works.

7. Legal Bases (EEA / UK)

If you are in the European Economic Area or the United Kingdom, we process your personal data on the basis of: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; or (d) our legitimate interests in operating and improving our business and securing the Site.

8. Sharing of Information

We share information only with:

• (a) Service providers that help us operate the Site and Services, such as hosting (Lovable Cloud / Supabase), email delivery (Resend), CAPTCHA (hCaptcha), and the AI providers listed above;
• (b) Authorities, when required by law or to protect rights, safety, and property; and
• (c) Successors, in connection with a merger, acquisition, or sale of assets.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

9. International Transfers

Our service providers may process data in jurisdictions other than your own, including the United States. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

10. Data Retention

We keep personal information only as long as needed for the purposes described in this policy or as required by law. Contact form submissions are generally kept for up to 24 months unless a longer period is necessary.

11. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal data; to object to or restrict processing; to withdraw consent; and to lodge a complaint with a supervisory authority. To exercise these rights, email contact@4miles.ai. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law.

12. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

13. Children's Privacy

The Site and Services are not directed to individuals under 18, and we do not knowingly collect personal information from them. If you believe a minor has provided us personal information, contact us and we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.

15. Contact

4milelabs ltd.

Email: contact@4miles.ai